Talk2Me

How it works

A small connector runs on your VICIdial server. Your dialer, your carriers and your numbers stay exactly where they are.

1

Connect in minutes

One install command on your VICIdial server. The connector uses its own limited database login and only ever connects out, over HTTPS. No inbound ports to open.

2

A caller ID per lead

Every lead has its own history. As leads enter the hopper, NumbX, Talk2Me's number-selection intelligence, chooses a number from your pool for each one, based on that lead's history and the NumbX selection methodology. VICIdial dials with it as usual.

3

Measure everything

Every call result flows back. Contact rates, sales and number usage are tracked per caller ID, campaign, list, state and agent, so you can see what works. Your VICIdial custom fields can come along too, saved with every call and included in your call exports, to help with deeper analysis.

Meet NumbX

NumbX is the intelligence behind every caller ID Talk2Me selects.

  • Every lead has its own history: each call, the number it came from, and how it went
  • Each lead is treated individually: the number is chosen for that lead, from that lead's history
  • The NumbX selection methodology weighs that history together with your own results
  • Learns as you dial: every call result feeds back into the next selection
  • Fast: a number for every lead in the hopper within seconds

Start in monitor mode

Every new account starts by measuring only.

  • Talk2Me records your calls and builds your reports
  • No caller IDs change: VICIdial keeps dialing exactly as before
  • You get a baseline of your current results
  • Switch to live on a date you choose, then compare before and after

Safe by design

The connector can do only what Talk2Me needs.

  • Reads the hopper, leads, campaigns and lists
  • Writes only the caller ID on each lead and the campaign's call result settings
  • Never touches VICIdial logins or passwords
  • Updates itself with digitally signed releases, and steps back if an update fails

Your calls, your rules

Talk2Me is software. It does not place, route or carry calls.

You decide whom to call, when and how, through your own dialer and carriers, and you use only numbers assigned to you or that you are authorized to use. Compliance with the TCPA, the Telemarketing Sales Rule, the Truth in Caller ID Act, STIR/SHAKEN and state rules remains your responsibility. Warnings in Talk To Me are informational and are not legal advice.