Talk2Me

Reports your team will use

Every login sees its own company's results, ready to share with clients and managers.

Results

  • Dials, contacts, contact rate and successes
  • By day, hour, campaign, agent, prospect state, caller ID or disposition
  • Your own success dispositions, such as SALE
  • Every call, searchable by phone number or caller ID
  • Daily results on a calendar

Comparisons and usage

  • Two date ranges side by side, such as before and after Talk2Me
  • Caller ID usage, number by number and day by day
  • Results per agent
  • Carriers: which carrier handled each call, answer rates and carrier failures
  • CSV downloads for your own spreadsheets

What the reports look like

Examples with sample data, for illustration only. They are not results from a real customer.

ResultsLast 14 days · all campaignsSample data
Dials12,480
Contacts2,371
Contact rate19.0%
Sales214
Contact rate by day14 days
CompareTwo periods side by sideSample data
Period 1Period 2Change
Dials12,21012,480+2.2%
Contacts2,0752,371+14.3%
Contact rate17.0%19.0%+2.0 pts
Sales181214+18.2%
Sales per 1,000 dials14.817.1+15.5%
By campaignLast 14 daysSample data
CampaignDialsContact rateSales
SOLAR5,12020.2%96
INSURE4,31018.3%71
HOME3,05018.0%47
Total12,48019.0%214
Caller ID usageCalls per number, per daySample data
Caller IDMonTueWedThuFriSatSun
(212) 555-010114213815114096410
(212) 555-011488127131102119380
(305) 555-012214913597128133620
(415) 555-01354481908557120
(713) 555-0147121148137150126490
Fewer callsMore calls
CarriersLast 7 days · which carrier handled each callSample data
CarrierAttemptsAnswer rateBusyNo answerCarrier failuresAvg dial time
Carrier A6,24021.4%6.1%71.3%1.2%18s
Carrier B4,10518.9%7.4%72.0%1.7%21s
Carrier C2,13514.2%5.8%71.6%8.4%24s

How calls ended: answered, busy, no answer and carrier errors (for example SIP 503), per carrier. A high carrier-failure rate shows a carrier problem before it costs a whole shift, and we watch it for you: if a carrier starts failing calls, we're alerted within minutes and contact you.

Measure first, then decide

Monitor mode builds your baseline before any caller ID changes.

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